Free Udemy Course __ Service Level Agreements & Quality of Service for Beginners

Master SLAs & QoS—service level agreements, quality of service, ITSM, service level management, metrics and compliance

4.5 (698 students students enrolled) English
professional Business
Service Level Agreements & Quality of Service for Beginners

What You'll Learn

  • Define SLA vs QoS and when to use each
  • Build SLA documents with scope, roles, KPIs, SLOs, SLIs
  • Set service level targets, thresholds, and penalties/credits
  • Design monitoring & reporting dashboards for SLA performance
  • Align SLAs with ITSM/ITIL processes and service catalogs
  • Draft change, escalation, and dispute procedures
  • Apply SLAs to healthcare, SaaS, startups, and freelancers
  • Optimize SLAs with continuous improvement and reviews

Requirements

  • Basic familiarity with services or operations (any industry)
  • Willingness to read sample contracts and metrics
  • No prior legal background required

Who This Course is For

  • ITSM/Service Desk leads and ops managers
  • Healthcare admins and vendor managers
  • SaaS/Tech product, success, and support teams
  • Freelancers/Agencies managing client deliverables
  • Startup founders/PMs setting first SLAs
  • Compliance/Risk and procurement professionals

Your Instructor

RCM Academy

Master Healthcare RCM & Medical Billing with RCM Academy

4.4 Instructor Rating

633 Reviews

8,887 Students

19 Courses

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