What You'll Learn
- Business Principles of Customer Relationship Management
- Multichannel Sales, Service, Marketing and Business Management
- Business principles of implementation of oCRM tools (Microsoft Dynamics 365 (CRM), Oracle Siebel CRM, Salesforce)
- Business principles of implementation of aCRM tools (SAS MA, Microsoft Azure, AWS)
- Sales Management
- Service and claims Management
- Cross-sale and up-sale
- Digital Channels building
- Examples from Consumer Lending, Mortgage and other produc-lines of Retail Business
Requirements
- Course will be interesting to anybody who want to understand banking, retail, crm, fintech and digital implementation topics
Who This Course is For
- Course will be interesting to anybody who want to know business cases and business environment of usage of a+о CRM systems. We will consider different business topics, practical examples and cases and also will talk about business related questions of implementation.
Your Instructor
MTF Institute of Management, Technology and Finance
Institute of Management, Technology and Finance
4.4 Instructor Rating
89,524 Reviews
895,172 Students
268 Courses
Related Courses
More free Business courses you might be interested in
Free 100% Off
Today
Expires in 1 day
Business
English
Professional Diploma in Digitalization of Retail Banking
Digital at sales, cross-sale, loyalty increase and costs, risks decrease. Practical cases and profi…
Free 100% Off
Today
Expires in 1 day
Business
English
Executive Program in Resilient Leadership
Master Leadership Resilience: Navigate Change, Empower Teams, Drive Growth in Any Environment.
Free 100% Off
Today
Expires in 3 days
Business
English
Fintech Plus: Master Financial Technology & Digital Payments
Fintech and Digital Banking
Free 100% Off
Today
Expires in 3 days
Business
English
Credit Risk Management for Banking & Fintech
Master credit risk management
Never Miss a Coupon!
Subscribe to our newsletter to get daily updates on the latest free courses.