What You'll Learn
- Business Principles of Customer Relationship Management
- Multichannel Sales, Service, Marketing and Business Management
- Business principles of implementation of oCRM tools (Microsoft Dynamics 365 (CRM), Oracle Siebel CRM, Salesforce)
- Business principles of implementation of aCRM tools (SAS MA, Microsoft Azure, AWS)
- Sales Management
- Service and claims Management
- Cross-sale and up-sale
- Digital Channels building
- Examples from Consumer Lending, Mortgage and other produc-lines of Retail Business
- Obtain the official MTF Institute Certificate and Student ID to verify your new skills.
- Boost your professional visibility by adding a verified MTF certificate to your LinkedIn profile.
- Demonstrate your commitment to professional growth to recruiters with recognized credentials.
- Join a global network of MTF professionals and gain access to exclusive business insights.
Requirements
- Course will be interesting to anybody who want to understand banking, retail, crm, fintech and digital implementation topics
Who This Course is For
- Course will be interesting to anybody who want to know business cases and business environment of usage of a+о CRM systems. We will consider different business topics, practical examples and cases and also will talk about business related questions of implementation.
Your Instructor
MTF Institute of Management, Technology and Finance
Institute of Management, Technology and Finance
4.4 Instructor Rating
101,718 Reviews
971,257 Students
274 Courses
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