What You'll Learn
- Understand Customer Success as a business system rather than a set of activities or roles
- Define and structure a customer lifecycle that supports management decisions
- Identify where customer value is lost before churn becomes visible
- Select Customer Success metrics that support decision-making, not just reporting
- Design processes and playbooks that reduce chaos and support scaling
- Build a clear, operational view of how Customer Success works in a real business
Requirements
- Basic experience working with customers, accounts, or business processes
- Familiarity with Customer Success, account management, or post-sales roles is helpful
- Willingness to analyze a real business case and think systemically
- Access to Microsoft 365 Copilot is recommended for practice
Who This Course is For
- Customer Success managers and team leads
- Founders and operators responsible for retention and customer growth
- Product, operations, or revenue roles working closely with Customer Success
- Consultants and practitioners designing or improving Customer Success systems
Your Instructor
Anton Voroniuk
GenAI Expert, trusted by 1,000,000+ Students
4.4 Instructor Rating
53,748 Reviews
1,097,285 Students
177 Courses
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