What You'll Learn
- Master front office skills: greeting patients, phone etiquette, triage, and check-in/check-out workflows
- Verify insurance, collect copays, and handle basic financial & insurance processing with confidence
- Schedule, reschedule, and optimize calendars using appointment & resource management best practices
- Complete accurate documentation & records management (EHR basics, HIPAA, forms, release of information)
- Process referrals & prior authorizations step-by-step with payer-friendly checklists
- Coordinate smoothly with clinical & back office teams to prevent bottlenecks
- Use professional communication scripts to de-escalate issues and deliver excellent patient experience
- Build a career plan: resumes, interview prep, certifications, and advancement pathways in healthcare admin
Requirements
- No prior healthcare experience required—beginner-friendly
- A computer with internet access and basic typing/office software familiarity
- Comfortable reading/listening in English (ESL-friendly course)
- Willingness to practice with downloadable templates, scripts, and mini-exercises
Who This Course is For
- Aspiring medical receptionists, secretaries, and front desk coordinators
- Patient access reps, schedulers, and healthcare admin assistants seeking job-ready skills
- Career changers entering outpatient clinics, private practices, or telehealth
- Office administrators moving from general admin into healthcare
- Students and recent grads exploring non-clinical roles in healthcare
- International/ESL learners seeking practical, real-world support staff workflows
Your Instructor
RCM Academy
Master Healthcare RCM & Medical Billing with RCM Academy
4.4 Instructor Rating
912 Reviews
12,992 Students
31 Courses
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