What You'll Learn
- Introduction to ServiceNow
- Overview of ServiceNow Platform
- Navigating the User Interface
- Understanding ServiceNow Architecture and Components
- Key Concepts: Tables, Forms, Lists, Records
- ServiceNow Administration
- User Administration: Managing Users, Groups, and Roles
- Data Management: Tables, Fields, and Relationships
- Form Customization: Designing and Customizing Forms
- UI Policies and Business Rules: Ensuring Data Integrity and Business Logic
- Importing Data: Data Import Sets, Data Sources, and Data Transformations
- Notifications: Email Notifications and Alerts
- Service Catalog and Request Management
- Workflows and Approvals
- Reports and Dashboards
- ServiceNow Development
- Scripting in ServiceNow: Introduction to Client Scripts, Business Rules, and Script Includes
- Glide APIs: Using GlideRecord, GlideForm, and GlideUser
- UI Actions and UI Macros
- Building and Managing Applications: Custom Applications, Application Scope, and Development Best Practices
- IT Service Management (ITSM)
- Incident Management, Problem Management, Change Management, Knowledge Management
- Scheduled Jobs and Background Scripts
- Flow Designer: Creating Flows and Actions, Subflows
- Coding Standards and Practices
- Admin and Developer Best Practices
- Agile Development in ServiceNow
- Hands-on Projects: Developing and Administering ServiceNow Applications
- Real-world Use Cases for Problem Solving
- End-to-End ServiceNow Application Development
- UI Pages, UI Macros
- UI actions, Client scripts, types of client scripts with examples
- Business Rules, Types of business rules with examples
- Scheduled Jobs with examples
- Client side APIs like Glide User, GlideForm, GlideModal, GlideModalForm, GlideAjax, GlideList
- Server Side API like GlideSystem, GlideRecord, GlideRecordSecure, GlideAggregate, GlideDateTime
- Update Sets
- Javascript for ServiceNow
- Email Notifications, types of notifications, Email Scripts
- How to fire email notifications using events
- ServiceNow Developer course
- ServiceNow admin course
- Keeping emails in copied list or cc list or bcc list
- What is trigger in flow designer
- Relationships, Related Lists, Related List Actions
- Reference Qualifiers, types of reference qualifiers
- Script Includes, types of script includes
- Script execution order in servicenow
- 500 ServiceNow interview questions
- Process flow, UI Formatters
- Dictionary Overrides, Dictionary Properties
- Data policies
- Data look up rules, assignment Rules
- current object, previous object, scratchpad object in business rules
- Workflow activitys, flow Designer actions
- Flow Designer custom actions
- Transform Maps, Data Sources, Transform Scripts, Source Tables
- Servicenow course material
- Reports and dashboards
- SLA Definitions
- Metric definitions
- Scheduled jobs
- Email Notifications
- Email Scripts
- Flow Designer, Action, Subflow
Requirements
- No prior knowledge required
- A computer with internet access
- Eagerness to learn
Who This Course is For
- IT Professionals
- System Administrators
- Business Analysts
- Developers
- IT Managers and Team Leaders
- Aspiring ServiceNow Practitioners
- Frontend developers
Your Instructor
Experienced Instructor
Professional Educator
An experienced instructor with expertise in this field and a passion for teaching.
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