![KPI Development: Build Effective Performance Systems [EN]](/static/course_page_images/kpi-development-build-effective-performance-systems-en.png)
What You'll Learn
- Understand the fundamentals of Key Performance Indicators (KPIs) and their role in business strategy
- Identify and define critical success factors (KSFs) for any role or department
- Distinguish between output metrics and performance indicators, including leading and lagging KPIs
- Avoid common measurement traps and design KPIs that actually drive results
- Learn how to structure and run a KPI development workshop in your company
- Apply visual tools and performance dashboards to present KPIs clearly to teams, managers, and executives
- Understand how to align KPIs with different levels of reporting and management oversight
- Discover agile approaches (SCRUM, Kanban) to implement and continuously refine KPIs
- Unpack common myths about KPIs that undermine performance tracking
- Master performance presentation techniques using Stephen Few’s data visualization principles
- Build buy-in for KPI systems among staff and leadership using proven influence frameworks
- Receive practical templates, real-life case studies, and ready-to-use examples from various industries
Requirements
- No prior experience with KPIs or performance systems is required
- Basic understanding of how a company or department operates is helpful
- A desire to improve performance tracking and align team efforts with business goals
- Access to a computer or mobile device with internet to view course materials
- Optional: Excel or similar spreadsheet software for KPI calculations and templates
Who This Course is For
- HR managers seeking to align employee efforts with strategic goals
- Team leaders and department heads aiming to track and improve team performance
- Business owners and executives who need visibility into results across departments
- Operational managers working on process improvement and accountability
- Consultants developing KPI systems for clients
- Aspiring professionals who want to enhance their skills and value in the job market
Your Instructor
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