What You'll Learn
- Turn Tension into Productive Synergy.
- Enhance Your Anger Management Skills.
- Foster a Positive, Thriving Work Environment.
- Build Emotional Intelligence in Conflict Resolution.
- Master Effective Communication Techniques.
- Learn the Five Conflict Management Styles.
- Understand the Five-factor Model of Personality and learn how personality plays a role in conflict resolution.
- Master the Art of Body Language.
- Identify the causes of workplace conflict and different types of conflicts.
- You’ll discover how to resolve conflict, rebuild relationships following conflict, explain forgiveness and apologize, and promote a positive work environment.
- You'll actively engage with supplemental materials, course notes, and quizzes to measure and enhance your learning in conflict management at work.
- Use the Conflict Management at Work audiobook in each unit's resource section to enhance your understanding and complement your learning experience.
- You will receive tutor support & communicate with the tutor through the inbox.
- You will obtain a certificate of completion in Conflict Management at the Work.
- There will be writing assignments and each submission will be reviewed and feedback will be provided to help you with your individual situation.
Requirements
- No prerequisites. Whether you're already working or soon to be, this course is for you.
Who This Course is For
- Those who resolve conflict at work benefit from this course.
- Interested in learning how people interact with each other and how to better build relationships.
- Graduates and students can gain a competitive edge in the workplace by acquiring conflict management skills.
- The owners and managers of companies who want to create a low-conflict, high-creativity workplace.
Your Instructor
Bespoke Learning Solutions
Bespoke Training in Compliance, Healthcare and Soft Skills
4.4 Instructor Rating
1,958 Reviews
47,552 Students
24 Courses
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