What You'll Learn
- Master Generative AI tools: ChatGPT, Claude, Gemini, HeyGen, DeepSeek, Perplexity, Tidio, and Zapier.
- Design prompts, build workflows, and create your Custom GPT for FAQs and decision support.
- Understand your customers with CS tools: Buyer Persona and Empathy Map, and design solutions that truly connect.
- Learn to map and optimize the experience with Journey Map and Service Blueprint, creating WOW moments.
- Build chatbots and intelligent agents that automate, detect risks, and trigger strategies.
- Design dashboards, measure NPS and CSAT, and implement a plan to adopt Generative AI.
Requirements
- You will learn everything you need to know.
- No experience or programming knowledge is required.
Who This Course is For
- Customer Success, Sales, Marketing, and Customer Service professionals who want to scale.
- Leaders and entrepreneurs who want to turn retention and expansion into their main growth engine.
- Professionals who want to use Generative AI in their daily work without depending on technical teams.
- Anyone who wants to practice and learn AI tools.
Your Instructor
Héctor Peña • Official Udemy Partner
Edupreneur • Empowering People to Transform and Grow
4.6 Instructor Rating
17,829 Reviews
63,251 Students
36 Courses
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