Name: Customer Journey Mapping: Customer Service, CRM & Retention
Availability: InStock

What You'll Learn

Create and apply customer journey maps to improve service and retention
Use emotional intelligence to connect with customers and manage difficult situations
Build a customer-centric culture that consistently delivers the “wowing experience"
Differentiate between customer service and customer success management
Apply CRM tools and strategies to strengthen customer relationships
Turn angry or dissatisfied customers into loyal brand advocates
Design customer retention programs that boost loyalty and lifetime value
Manage online customers across email, chat, and social media with professionalism
Serve diverse customer needs, including customers with special requirements
Measure service effectiveness using NPS, CSAT, CLV, and churn rate
Use mystery shopping and feedback loops to continually improve service delivery
Develop a personal winning mindset to thrive in customer-facing roles

Requirements

No prior experience in customer service or CRM required.
Willingness to learn, reflect, and apply concepts to real-life customer situations.

Customer service professionals who want to level up their skills
Business owners and entrepreneurs seeking to retain and delight customers
Managers who want to embed customer success and retention strategies into their teams
Anyone interested in CRM, emotional intelligence, and customer journey mapping

Business Systems Coach | Business Analyst |Corporate Trainer

5.0 Instructor Rating

178 Reviews

4,112 Students

8 Courses

69.99 FREE 100% OFF

Expires in 3 days

Certificate of Completion

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