What You'll Learn
- Recognize the role of disagreement in healthy communication.
- Identify personal conflict styles and assess how they affect communication outcomes during disagreements.
- Demonstrate active listening skills that validate others' perspectives and reduce defensiveness in high-stakes conversations.
- Apply techniques for emotional regulation to stay calm and focused when conversations become tense or emotionally charged.
- Use assertive communication strategies to express opinions, needs, and boundaries clearly without dismissing others.
- Frame disagreements constructively by focusing on interests rather than positions, and using solution-oriented language.
- Recognize and challenge assumptions and biases that can distort understanding or escalate conflicts unnecessarily.
- Employ strategies for de-escalation when disagreements become confrontational or unproductive.
- Practice giving and receiving feedback in a way that is respectful, specific, and aligned with the goal of mutual understanding.
- Reflect on real-life or simulated disagreements to evaluate communication effectiveness and identify areas for improvement.
Requirements
- Basic Business Knowledge
- Passion to learn Communication Skill
Who This Course is For
- Professionals and team leaders
- Students and young adults aiming to build confidence
- Entrepreneurs and startup founders
- Educators and facilitators
- Customer service representatives and client-facing roles
- Community leaders and activists
- Anyone seeking personal growth
Your Instructor
Sameh Elsayed
Best-selling Business Course Creator, FCCA, MSc UCL, DIPIFR
4.4 Instructor Rating
1,525 Reviews
48,911 Students
23 Courses
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