What You'll Learn
- Design and implement an efficient IT Helpdesk structure.
- Manage incidents, requests, and escalations with structured workflows.
- Leverage automation, self-service portals, and remote support tools.
- Monitor performance using key metrics and optimize Helpdesk operations.
Requirements
- Basic computer literacy and familiarity with IT support concepts.
- Willingness to learn and apply IT support best practices.
Who This Course is For
- IT professionals looking to build or optimize a Helpdesk.
- System administrators and IT support staff seeking structured workflows.
- Aspiring IT professionals wanting to gain Helpdesk management skills.
- Managers aiming to improve IT support efficiency within their organization.
Your Instructor
Dr. Amar Massoud
Specialized in IT certfication trainings
4.4 Instructor Rating
18,906 Reviews
130,650 Students
228 Courses
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